Get in touch

How can we help?

Questions about a plan, a technical issue, or your child's prep — send us a note and we'll get back to you.

Contact information

Email: [email protected]
Response time: We typically respond within 24–48 hours on business days.
Support covers: General inquiries, technical support, and billing questions.
Company: MindSpec Inc.

Billing question? Please contact us before filing a dispute with your bank — we're happy to clarify any charge. See the refund policy for details.

Send us a message

Common questions

What is the typical response time?

We aim to respond to all inquiries within 24–48 hours during business days.

Do you offer phone support?

Currently, we provide support via email. This allows us to provide detailed, documented responses to your questions.

Do you offer essay feedback?

Yes — Essay Review is a $149 add-on: two rounds of written feedback from a human reader on your child's SSAT writing sample and one application essay. You can add it to either plan at checkout.