Refund & Cancellation Policy

How PrepAim is sold

PrepAim plans are one-time purchases, not subscriptions. When you buy a Sprint or Season Pass, you are charged once and granted access for a fixed period — 30 days for Sprint, 12 months for Season Pass.

There is no recurring billing. We will not charge your payment method again unless you make a new purchase. There is no subscription to cancel, and nothing to remember before a renewal date. When your access period ends, your account simply returns to free status.

You keep your diagnostic report, score history and progress data after access ends.

The score improvement guarantee

The score improvement guarantee is available on the Season Pass and is the primary way a refund is granted.

What we promise. If your child completes the work described below and their official SSAT total scaled score does not exceed their first full-length PrepAim mock exam score, we refund the full purchase price of the Season Pass.

Qualifying conditions. To claim, all of the following must be true:

1. Your child completed at least 80% of the study plan sessions assigned to them by the platform.
2. Your child completed all full-length mock exams included in the Season Pass, each before their official test date.
3. Your child sat an official Middle or Upper Level SSAT within the Season Pass access period.
4. You send us the official SSAT score report within 30 days of receiving it, at [email protected].

How the baseline is set. The baseline is the total scaled score from the first full-length mock exam completed under timed conditions on the platform. The 30-minute diagnostic is not used as the baseline.

Limits. One claim per student. The refund covers the Season Pass purchase price. Add-on purchases such as Essay Review are not included, because that work has already been delivered.

How we process it. We verify completion from your account records and review the score report you send. If the claim qualifies, we refund to the original payment method within 10 business days. There is no form to fill in beyond emailing us the score report.

Other refunds

Within 14 days, unused. If you bought a plan within the last 14 days and your child has not started a full-length mock exam or completed more than three practice sessions, email us and we will refund you in full, no reason required.

Duplicate or accidental charges. Refunded in full, always. Email us and we'll sort it out the same day where we can.

Technical faults. If a platform problem prevented meaningful use of your plan and we couldn't fix it, contact us. We'll extend your access or refund you, whichever you prefer.

What is not refundable

• Plans outside the 14-day window that don't meet the guarantee conditions above. Once a plan has been used substantially, the materials have been delivered.
• Add-on purchases after the work has been delivered. Essay Review is refundable in full before the first round of feedback is sent, and not after.
• Lack of use. If the plan goes unused, that's a reason to contact us early rather than after the access period ends — we'd rather help you use it or extend it than have you pay for nothing.

Expiry

Access ends automatically at the end of your period. We email you before that happens. Expired access is not refundable or prorated, but your reports and history remain in your account and any future purchase picks up where you left off.

Billing questions

Please contact us before disputing a charge with your bank. We're a small team and we answer email within 24–48 hours on business days. Almost every billing question we see is something we can resolve directly and faster than a dispute.